Our Clients

Motel Mexicola
Santanera
Riviera Bistro
Uma Garden
Teja
Luigi's Hot Pizza
The Avocado Factory
Ghost Kitchen & Record Bar
Earth Island Surf Centre
Coffee Cartel
Mosto
Hippie Fish
DA MARIA
Mr. Egg
Wrong Gym
Kyoka
Bartolo
Sinamon
Al Diwan
Lulu Bistrot
The Seeds of Life
Doughboys Pizza
Cin Cin
Box Sociaal
Pastuso
Robata
Stitch Bar
Royal Stacks
SILY
Long Chim
Pocket Bar
La Playa
Campground
Gasthaus
The Deli Cunjurong
The Garden Berry

The solutions.

Negative Review Removal

We utilise AI and automation to programatically dispute and remove unfair, irrelevant and fake reviews from your Google Maps listing. This automation results in a higher star rating and a more accurate online representation of your brand.

More Positive Reviews

While you're aware of the importance of accumulating reviews, harnessing strategies to garner more positive feedback can significantly enhance your star rating. Discover our methods to attract glowing reviews and elevate your brand's reputation.

Review Response

Responding to reviews is just as crucial as collecting them.
Our solution automates your review responses, ensuring your customers feel acknowledged, improving your algorithm's performance, and saving your team valuable time.

Photo Scheduling

Encountered an unflattering photo at the top of your Google Maps profile? We ensures your brand's finest images are prominently displayed, maintaining consistent branding and delivering a strong first impression when it counts.

Synchronised Online Listings

Ensure a consistent digital footprint geared for maximising findability and SEO. Synchronise and manage your business details across multiple aggregator platforms including maps, voice assistants, GPS applications and local directories to take your SEO strategy to the next level.

Data Driven Reporting

We're all about the data, and will keep you updated with monthly progress and analytics reports, delivered directly to your inbox. Receive key metrics including Google Maps interaction rates, local SEO rankings and more.

Dedicated Account Manager

Unlike our competitors, your venue will be assigned a dedicated account manager who respond to any questions and queries within 24 hours.

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The benefits.

  • A done for you solution using automation and ai

  • Increase your brand's Google Maps rating

  • Attract more customers with a better profile

  • Saving employees 15-20 hours a month

  • Better hero imagery on Google Maps

  • Up to 60% increase in 'Ask for directions'

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Don't take our word for it.

  • BHR allows us to stay on top of our Google Maps strategy so we can keep our attention focused on what we specialise in.

    Andrea Bitar

    Al Diwan

  • As Google Maps becomes more important, BHR helps SILY remain relevant and seen in a changing market.

    Nick White

    SILY

  • We need a solution that eliminates the work and helps our brands stand out. BHR takes the work out of staying on top.

    Hana

    Ibu Susu & Kyoka

  • Interacting with our community is an important part of our identity, and partnering with BHR has made this process seamless and kept us on brand across all of our digital channels.

    Gabriel Steinberger
    Santanera

  • Keeping on top of Google Maps has been important for our growth over the years. BHR makes our GMB management easy and straight forward. Running a restaurant is time consuming, and replying to our reviews and managing that allows us to focus on our business. I highly recommend their services.

    Ben Richards
    The Seeds of Life

  • Having a consistent online brand identity is paramount for us as we continue to scale. Knowing our Google Maps listing is looked after is a huge plus. Working with the BHR team has taken the effort out of managing our Google and has saves us countless hours.

    Bowdy Tolhopf
    MR.EGG

Meet Joshua.

Meet Joshua, our in house Google Maps maestro and founder of Better Hospitality Reviews.

Josh leads our team with over 15 years of experience in both the front and back of the hospitality industry. He has worked with dozens of hospitality brands globally, specifically focused on leveraging local SEO to help brands stand out and draw in more customers.

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FAQ's

I already have a Google Maps listing for my business. Why do I need to optimise it?

Just like a social media profile, the more you put into your Google Business Profile the more you get out. Having a Google Maps listing that is active and optimised for your keywords ensures you will be consistently shown to customers in your target market.

What results can I expect from optimising my businesses Google Maps lifting?

Some of the results you can expect from optimising your Google Maps listing:

  1. Regaining control of your hero imagery (the images that appear first on your Google Maps listing).
  2. Increased visibility on Google Maps, resulting in an increase in Google Maps interactions (Calls, website visits and 'Ask for Directions' clicks). We can safely correlate an increase in these metrics to an increase in real visits to your venue.
  3. Improved outward community engagement by replying to all reviews.
  4. Less time managing your listing, meaning more time for you and your team to focus on what you do best.

What results can I expect from optimising my businesses Google Maps lifting?

Our solution is unrelated to Google Ads. Unlike Ads, which can be effective for generating traffic in the short term, we provide a long term organic growth strategy that assists with rankings and a more competitive Google Maps listing.

If you plan for your business to be around for years to come, we recommend investigating in a long term organic growth strategy that will see your brand move and remain at the top of the listings that matter.

How much work is required to start optimising our Google Maps listing?

We provide 2 hours of onboarding. Once we are setup, there is no ongoing maintenance required from you or your team.

How long until we start to notice results?

Responding to past and future reviews: Immediately

Hero Image control: 1 week

Citation Listings (Optional): 3 weeks

Increased in Google Maps Interactions: 4-6 weeks

Increase Google Maps ranking: 6-12 weeks

Note: Results may vary are dependant on a variety of factors including economic fluctuations, Google algorithm updates and internal factors within your business.

I'm interested in learning more. What are the next steps?

Book a call with Joshua to learn about how you can incentivise Google Maps to increase your exposure to potential patrons. From here he will explain how we can work together and next steps.